Refund policy

Return Policy

Last Updated: 22 July 2026

At LA Home Decor, we want you to shop with confidence. If something isn't quite right with your order, we're here to help.

We offer a 14-day return policy, which means you have 14 days from the date you receive your order to request a return.

This policy is in addition to your statutory rights under applicable UK consumer protection laws.

Returns Eligibility

To be eligible for a return, your item must:

Be unused and in the same condition that you received it
Be returned in its original packaging with all accessories and tags (where applicable)
Be accompanied by proof of purchase

We reserve the right to refuse returns that do not meet these conditions.

How to Request a Return

To request a return, please contact us at:

Email: support@lahomedecor.shop

Please include:

Your order number
Your name
The reason for the return
Photographs if the item is damaged or faulty

Once your request has been approved, we will provide detailed return instructions.

Items returned without prior authorisation may not be accepted.

Return Shipping

Unless the item is faulty, damaged, incorrect or not as described, customers are responsible for return shipping costs.

We recommend using a tracked delivery service, as LA Home Decor cannot be responsible for returned items that are lost or damaged during transit.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is:

Damaged
Faulty
Incorrect
Not as described

please contact us within 48 hours of delivery and provide photographs where possible.

We will assess the issue and arrange an appropriate solution, which may include:

Replacement
Repair
Refund
Collection where appropriate

Large Furniture Returns

Due to their size and specialist delivery requirements, returns for larger furniture such as:

Sofas
Corner sofas
Dining tables
Cabinets
Garden furniture
Other oversized products

may require collection by a specialist courier.

Please contact us before arranging any return so we can provide the correct instructions and discuss the available return options.

Non-Returnable Items

The following items cannot normally be returned unless they are faulty or not as described:

Custom-made or personalised products
Gift cards
Perishable goods
Personal care items
Hazardous materials
Flammable liquids or gases
Clearance or final sale items (unless faulty)

If you are unsure whether an item can be returned, please contact us before placing your order.

Exchanges

The quickest way to exchange an item is to:

Request a return for the original item.
Once approved, place a new order for the replacement product.

European Union Customers

If your order is delivered within the European Union, you may have additional consumer rights under applicable local legislation.

Where applicable, you may cancel or return your order within 14 days provided the item is:

Unused
In its original condition
Returned with original packaging
Accompanied by proof of purchase

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, refunds will be issued to your original payment method within 10 business days.

Please note that your bank or card provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.

Your Consumer Rights

Nothing in this Return Policy limits or excludes your statutory rights under applicable consumer protection laws.

Contact Us

If you have any questions regarding returns, refunds or exchanges, please contact us.

LA Home Decor

A Trading Name of LAbooks Limited

Company Registration Number: 16773216

VAT Number: GB 516109416

Registered Address:

167–169 Great Portland Street

London

W1W 5PF

United Kingdom